Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather details you choose to share. This includes your name, company name, email, phone number, delivery addresses, and specific floral requirements. Payment details are also collected when you place orders, though processing is handled securely by our payment partners.

For our corporate clients, we may gather additional business details such as company registration information, preferred delivery timings, and budget needs to help us tailor our service to your organization.

Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate the site. We use this information to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal data to fulfill orders and deliver outstanding service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure your satisfaction.

• Processing and delivering your flower orders and gift arrangements
• Communicating about order status and delivery timelines
• Providing customer support and addressing your inquiries
• Enhancing our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Keeping records for business and legal compliance

We also use aggregated, non-personal data to analyze market trends and improve operations. For example, we might study which arrangements are most popular in different seasons to better plan inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information stays within our business ecosystem and is shared only when necessary to provide our services or to satisfy legal obligations.

We work with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they perform for us.

We may disclose your information as required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing, and other legal duties applicable to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and implement multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for data storage, and regular security updates to defend against threats.

We also employ physical security measures to safeguard our office systems, and access to personal information is limited to employees who need it for their work. Our team undergoes regular training on privacy practices and data handling.

Payment details are processed through secure, encrypted systems that conform to industry standards. We do not store full credit card numbers on our systems—this data is handled by certified payment providers specializing in secure financial transactions.

While we maintain strong security measures, no system is completely immune to risk. We continuously monitor and update our security practices to address evolving threats and maintain the highest possible protection.

Your Rights and Choices

You have several rights regarding your personal information. You can request to view what we hold about you, ask us to correct inaccurate data, or request deletion of your information when legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as needed for business purposes and legal requirements. Order records are kept for accounting and warranty purposes, while marketing preferences stay in place until you request removal.

When we no longer require your information, we securely delete or anonymize it. Some data may be kept longer if required by United Kingdom business laws or for legitimate interests like preventing fraud.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and to help us understand how visitors interact with our site. Cookies are small files stored on your device that remember your preferences and enable certain features.

Essential cookies are necessary for the site to function properly—they enable basic features like navigation and access to secure areas. These cookies do not collect personally identifiable information and are automatically enabled when you use our site.

We use analytics cookies to learn how visitors engage with our site. This helps us identify popular content, optimize page performance, and improve the user experience. This information is collected in aggregate form and does not identify individuals.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect some features and your overall browsing experience.

Business Transfers and Changes

If Sunset Mountain Path undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would inform you of any such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure that your data is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When significant changes occur, we will notify you by email or by posting a notice on our website before they take effect.

Minor updates for clarity or administrative reasons may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we learn that we have inadvertently collected data from someone under 18, we will promptly remove that information from our systems.

Parents or guardians who believe we may have collected data from their child can contact us using the information below, and we will address the matter immediately.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within the United Kingdom jurisdiction. However, some service providers may process data internationally. When this occurs, we ensure appropriate safeguards to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.